​​​Thank you for choosing to shop with us. We value your business and want to ensure that your shopping experience is as smooth as possible. Please carefully read our Refund & Exchange Policy before making a purchase. By placing an order with us, you agree to the following terms:

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Refund & Exchange Policy

• Refunds or exchanges are only applicable if the item is defective or broken upon arrival.

• To qualify for a refund or exchange, you must submit a raw, unedited unboxing video showing the damage or defect within 24 hours of delivery.

• The video must not contain any misleading content, alterations using AI, filters, or morphing.

• The video must be submitted within 24 hours of delivery, and once approved by us, either a refund or exchange can be initiated.

• For refunds, only the product cost will be refunded; shipping charges are non-refundable.

• For exchanges, a replacement product will be sent to you. If the replacement product is unavailable, a refund will be issued. Customers should bear the shipping cost for exchanges.

• Failure to provide the required video proof or submitting the video after 24 hours of delivery, refund or exchange will not be issued.

 

Shipping Costs

• Shipping charges are non-refundable. Refunds only cover the product cost.

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Change of Mind

• We do not offer refunds or exchanges for change of mind.

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No Exchanges

• We do not accept exchanges under any circumstances. Please select your product carefully.

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Size-Related Issues

• We do not refund or exchange for size-related concerns.

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Prepaid Orders

• No refund will be issued if you reject a prepaid order upon delivery.

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Incorrect Address & Lost Parcels

• We are not liable for lost or misplaced parcels due to incorrect or incomplete address information. Please verify your address carefully.

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Order Cancellation

• Orders cannot be canceled once placed. Please double-check your order before completing the purchase.​​​